Junior Customer Account Manager

3 days ago

Oslo, Oslo County, Norway Us Bank Full time

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

What is the purpose of this Role?

Being responsible for proactive support and service to an assigned portfolio of small to medium-sized Elavon clients via telephone or email.

Fitness & Probity

This role is a 'controlled function' as defined by the Central Bank Reform Act 2010 Regulations 2011.

Accountabilities for your role - what are you expected to do?

  1. Responsible for proactive support and service to an assigned portfolio of small to medium-sized Elavon clients via telephone or email.
  2. Responsibilities include account maintenance, growth, increased profitability, overall client satisfaction, and projects to identify opportunities to enhance the profitability of the client relationship.
  3. Sells a full range of merchant processing products and services.
  4. This role is the escalation point for both internal and external client issues.

Competencies for your Role - how are you expected to behave?

Drive for Results

Hold self and others accountable to consistently achieve meaningful results.

Customer Centricity

Build strong customer relationships and deliver customer-centric solutions.

Agility & Innovation

Demonstrate flexibility in dealing with fast-changing priorities and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization.

Talent Development & Engagement

Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre.

Risk Management

Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

Ethics and Trust

Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity, and authenticity. Conduct themselves honestly and ethically; adhere to a core set of values and standards appropriate to the situation and act accordingly; be consistent in own words and actions; inspire trust and respect by dealing openly with people; keep confidences and admit mistakes.

Technical Competencies for your role – what are you expected to know

  1. Emerging relationship building and selling skills.
  2. Ability to analyse information received from various sources and synthesize into reports, presentations, and proposals.
  3. Strong problem-solving skills.
  4. Strong organization and project management skills.
  5. Ability to manage multiple tasks/projects and deadlines simultaneously.
  6. Proven customer service/relations skills.
  7. Proficient computer skills, especially Microsoft Office applications.
  8. Excellent presentation, interpersonal, verbal, and written communication skills.

Qualifications Required to perform your Role?

  1. Bachelor's degree, or equivalent work experience.
  2. Zero to two years of client management experience.
  3. Fluent in Norwegian and English.
  4. Sales experience.

Control Function Disclosure

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

This role has been identified as a Controlled Function CF4 under the Central Bank of Ireland's Individual Accountability Framework Act 2023.

Accordingly, EFS must be satisfied on reasonable grounds that the role holder complies at all times with the fitness and probity/propriety standards. Applicants agree to permit EFS (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity/Propriety Standards and that you will provide EFS with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness, and other interests that EFS requests for that purpose.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced, and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

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