Head of Support

6 days ago


Oslo, Oslo County, Norway Milient Software Full time

Do you have leadership ambitions? We are looking for a driven leader who wants to develop our support function

We are seeking an engaged leader for our support function. With us, you will play a key role in structuring and managing our support function while also handling support cases yourself.

About the Role

As Head of Support, you will be responsible for developing and optimizing our customer service and support strategy for our SaaS products. You will lead a team of support specialists, build efficient processes, and ensure our customers receive first-class support experiences. The role involves close collaboration with product and technology teams to continuously improve our solutions and tailor support to customer needs. The role will be based in Oslo.

Your Responsibilities:

  • Building relationships and ensuring good collaboration across the organization
  • Continuously working on improving and streamlining the department's deliveries
  • Helping to establish and report on the function's processes and KPIs
  • Ensuring that onboarding, training, guidance, and mentoring of new employees are carried out
  • Personnel management and follow-up of employees, as well as coordinating and prioritizing tasks and resources

Who You Are:

  • You have 5+ years of experience in support within B2B SaaS
  • At least 3 years of experience in leadership and team management, and are looking for new challenges in leadership and operational work
  • Solid experience and knowledge of ITIL processes and case management tools
  • Have completed relevant education
  • Excellent communication skills in English (Norwegian is a bonus)
  • Have a strong passion and drive for building teams and an efficient support function

Personal qualities

You are a clear and engaging leader who inspires and motivates employees. You are inclusive, present, and attentive to each employee. You excel at involving, delegating, and developing teams, and you value good communication.

Additionally, you are a strong collaborator and enjoy working with everyone in the organization, regardless of level. You facilitate seamless collaboration both within the function and with other departments at Milient. You have a strategic mindset, can set direction and goals, and have strong execution and decision-making skills. Furthermore, you are solution-oriented and see opportunities for improvement.

As an employee at Milient, you are expected to be flexible in solving tasks and willing to go the extra mile when needed.

Why Milient Software? We are a company on an exciting growth journey, and you will play a key role in shaping the future of our support function. With us, you will work with innovative products, skilled colleagues, and a company culture characterized by collaboration, pace, and ambition.

Does this sound like the right opportunity for you? We look forward to hearing from you

#J-18808-Ljbffr

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