Graduate Support Engineer

4 weeks ago


Oslo, Oslo County, Norway Mavenir Full time
Job Summary

As a Graduate Support Engineer at Mavenir, you will play a crucial role in providing exceptional customer support and technical expertise to our clients. This position requires a strong understanding of UNIX system administration, telecommunications, and software engineering principles.

Key Responsibilities
  • Provide technical support to customers on-site and remotely, troubleshooting and resolving complex equipment and system issues.
  • Collaborate with R&D teams to identify and resolve technical problems, and provide technical support during solution design, implementation, and testing phases.
  • Work with other teams to resolve technical problems and provide system documentation to customers and support teams.
  • Update call tracking systems, provide status updates, and action plans, and provide customer resolution reports for issues.
Requirements
  • Strong experience working with UNIX (Solaris or Redhat Linux) and UNIX system administration skills.
  • Proven coding experience and a good understanding of software engineering principles.
  • Knowledge of mobile networks, SIP protocol, and Dell platforms is preferred but not essential.
  • Excellent verbal and written communication skills, with the ability to work from customer premises and remotely with internal teams.
Skills and Competencies
  • Methodical problem-solving skills and a can-do attitude.
  • Good planning and organizational skills, with the ability to multitask and work to job standards and process requirements.
  • Ability to work individually with little supervision, but flag up issues promptly, and work to meet deadlines.


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