Digital Experience Strategist for Corporate Excellence
1 week ago
About Nordea Bank
Nordea Bank is a leading financial institution in the Nordic region, with a strong commitment to innovation and customer satisfaction.
Salary Range: €65,000 - €90,000 per year
Job Description
We are seeking an experienced Digital Experience Strategist to join our team in Group Marketing & Channels. As a key member of our Intra & Nordea.com team, you will play a crucial role in shaping the digital experience of our customers and employees.
About the Role
- User research: Conduct User Experience (UX) research to understand user behaviours, needs, and pain points, utilizing methods such as user interviews, surveys, and usability testing.
- UX/UI design: Translate research insights into intuitive and visually compelling designs, including wireframes, mock-ups, and prototypes.
- Business Strategy Alignment: Work closely with product owners, website managers, stakeholders, and developers to align design solutions with business goals and technical feasibility.
- Data-Driven Decision Making: Leverage analytics and user feedback to iterate on designs and improve the overall user experience.
- Workshops and Facilitation: Lead design workshops and co-creation sessions with cross-functional teams to foster collaboration and innovation.
- User Journey Mapping: Develop user journey maps and service blueprints to visualize end-to-end customer experiences.
- Competitive Analysis: Conduct market and competitive analysis to identify opportunities and best practices.
This position can be located in Stockholm, Helsinki, Copenhagen, or Oslo.
In your day-to-day work, you will report to the Intra & Nordea.com team lead and cooperate closely with your team, which consists of product owners and website managers. Together with the team, you will also cooperate closely with our IT Development team and external vendors.
Your Profile and Background
- Experience: Proven experience as a Business Designer, UX/UI Designer, or similar role for more than 5 years.
- Skills: Proficiency in design tools such as Figma or Adobe XD. Strong skills in UX research methodologies and techniques. Analytics experience preferably using Adobe Analytics is a plus.
- Strategy: Experience aligning design initiatives with business strategies and KPIs.
- Communication: Excellent communication and collaboration skills, with the ability to present design concepts to stakeholders.
- Certifications and portfolio: Relevant certifications or portfolio of past projects in UX design, business design, or related fields are a plus.
- Advantageous experience: experience working with Content Management Systems (CMSs) for websites, for example Drupal, Liferay, and Magnolia.
If you are passionate about delivering exceptional digital experiences and want to be part of a dynamic team, please get in touch.
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