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Outbound Engagement Coordinator

1 month ago

Oslo, Oslo County, Norway foodora Full time
About the Role

We are seeking a highly skilled and motivated Outbound Engagement Coordinator to join our Logistics team at foodora. As a key member of our recruitment and onboarding process, you will play a crucial role in supporting potential and active riders through the application and onboarding process.

Key Responsibilities
  • Conduct high-volume outbound calls to applicants and active riders to ensure smooth communication and provide exceptional service.
  • Guide potential riders through the application steps, helping them overcome challenges and move forward.
  • Assist active riders in getting started efficiently with onboarding.
  • Accurately document interactions in our systems and track data using tools like Sheets.
  • Collaborate with the recruitment and logistics teams to enhance the onboarding experience.
Requirements
  • Education: Ongoing bachelor's degree or relevant work experience.
  • Experience: Previous experience in customer service, recruitment, or an administrative role with frequent outbound/inbound calls.
  • Technical skills: Proficiency with G-Suite (Sheets and Slides), experience with support systems used by our logistics team.
  • Language: Fluency in Norwegian and English, both verbal and written.
What We Offer
  • A dynamic and fast-paced environment where we have fun together at work.
  • A great learning curve in a collaborative environment with no limits to ideas.
  • Part of the journey with one of Norway's fastest-growing companies, which is also part of Delivery Hero, one of the world's largest online food delivery companies.
  • Work from a stylish and modern office in the heart of Oslo (Alexander Kiellands plass).
  • Enjoy employee benefits such as high coverage personnel insurances, SATS subscription, subsidized public transportation, access to LinkedIn Learning, and more.
How to Apply

If you're interested in this exciting challenge, please send us your CV and application. Our recruitment process includes a first interview with the manager, a case interview, and a reference check.