
Customer Service Coordinator Role
2 days ago
About Us:
Norwegian Air Shuttle ASA values diversity and inclusion as pre-conditions to succeed in a global marketplace. Our company culture is centered around embracing a culture of equality, inclusivity, and teamwork.
We strive to create a satisfying and motivating workplace for our employees where they can grow professionally and personally.
Job Overview:
The Customer Service Coordinator will be the first point of contact for our passengers at Oslo Airport. This role requires exceptional communication skills, attention to detail, and a passion for delivering an excellent customer experience.
The ideal candidate will be able to work in a fast-paced environment, prioritize tasks, and maintain a positive attitude under pressure.
Key Responsibilities:
- Maintain targets set by the Company
- Convey the Company's products and values in a positive way
- Comply with assigned shift schedule
- Perform daily work tasks set by the Department
- Staying updated with information and products
- Communicating the Company's terms and conditions to our customers
- Acting with courtesy and respect in dialogue with customers, internal/external
- Contributing to a positive working environment
- Addressing matters concerning the Company to your nearest leader
- Selling tickets within the Norwegian network
- Selling non-air products
- Providing information and guidance to our customers
- Handling passenger irregularities, hotel reservations, iCoupons, and rebooking
- Ordering office supplies
- Internal reporting
- Updating back-office systems
- Assisting the Security Department with delivery of ID cards for Norwegian crew
What We Offer:
- Pension and insurance schemes
- A passionate team in a work environment with a caring heart
- Possibility to travel in Europe with employee-priced tickets
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