Account Manager

4 days ago

Oslo, Oslo County, Norway CMC Markets Full time

About the Role

CMC Markets is seeking a highly motivated and experienced professional to join our team as an Account Executive. As an Account Executive, you will be responsible for providing exceptional relationship management, business development, and execution services to a portfolio of clients.

Key Responsibilities

  • Business Development
    • Develop and initiate a self-directed business strategy to grow retail and institutional trading volumes for CMC Markets.
    • Leverage your current contacts to generate revenue for CMC Markets by promoting our CFD / Spread Bet offering.
    • Follow up on all prospective leads, explaining the unique selling points of CMC Markets to optimize our position in the marketplace.
    • Develop, build, and maintain strong relationships with existing clients.
    • Drive the growth of your own client book through a leading-edge proposition.
    • Proactively enhance business through client referrals, networking, and industry contacts.
    • All client leads will be your own, and subsequent remuneration will be based on your own client activity.
    • Attend sales events for clients/prospects as required, creating appropriate material in conjunction with local and regional education and marketing.
  • Account Management
    • Provide proactive end-to-end, high-quality relationship management to your client book.
    • Assist team members in analyzing and understanding CMC Markets' unique selling points and those of our competitors to optimize our position in the marketplace.
    • Identify and realize opportunities to educate clients on our products and range of services.
    • Apply individual insight to proactively identify ways to improve our service proposition to your clients.
    • Take full ownership for owning and driving an excellent client experience through all touchpoints in the client lifecycle, including business development, onboarding, client retention, query management, and education.
    • Execute retention plans to maximize the client lifecycle.
    • Ensure that all customers or colleagues receive a clear, fair, and consistent high-quality service that presents a professional and positive image of CMC Markets.
    • Be willing and committed to entertaining clients both in one-to-one and hospitality events, including 'out of hours' commitment on evenings and weekends, as part of your relationship management expectations.
  • Product Management
    • Be the product and platform expert for both internal and external stakeholders, with the ability to competently demonstrate and educate clients in its use.
    • Collaborate across CMC to ensure that all clients' requirements are identified and relevant IT and trading platform solutions are offered.
    • Educate clients on the use of CMC's platform, systems, and trading processes to ensure maximum client satisfaction and consequently maximum revenue for CMC.
  • Media
    • Ad-hoc media commentary may be required, both written and verbal. Provide written commentary as a selling point for the service.
    • Provide insightful, directed, and knowledgeable market commentary for PR purposes.
  • Compliance
    • Understand and adhere to local and global compliance guidelines and relevant regulations for the jurisdiction of operation.
    • Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training.

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