Rider Onboarding Specialist

2 days ago


Oslo, Oslo County, Norway TN Norway Full time

About the Job

We are seeking a skilled and experienced Recruiting Agent to join our Logistics department.

As a Recruiting Agent, you will be responsible for conducting high volumes of outbound calls to applicants and new riders, ensuring smooth communication and guiding them through the application steps.

The ideal candidate will have previous experience in customer service, recruitment, or an administrative role with frequent outbound/inbound calls.

Additionally, you will have proficiency with G-Suite (Sheets and Slides) and experience with support systems.

We are looking for someone who is fluent in Norwegian and English, both verbally and written, and has a strong ability to build positive relationships with applicants and riders.

Responsibilities
  1. Conduct outbound calls to applicants and new riders to ensure smooth communication and guide them through the application process.
  2. Reaching set engagement targets of new riders through structured and efficient work in our engagement portal.
  3. Assist newly engaged riders in getting started efficiently.
  4. Accurately document interactions in our systems and track data using tools like Sheets.
  5. Provide exceptional service by building positive relationships with applicants and riders.
Requirements
  1. Bachelor's degree or relevant work experience.
  2. Previous experience in customer service, recruitment, or an administrative role with frequent outbound/inbound calls.
  3. Technical skills: Proficiency with G-Suite (Sheets and Slides), experience with support systems.
  4. Language: Fluency in Norwegian and English, both verbal and written.


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