Customer Service Representative
2 months ago
Er du vår nye kundeservice spesialist?
Om Abbott
Abbott er et globalt helseforetak dedikert til å forbedre liv gjennom utvikling av produkter og teknologier som dekker hele helseområdet. I over 125 år har vi introdusert banebrytende produkter innen ernæring, diagnostikk, medisinsk utstyr og merkevaregeneriske legemidler. Med nærmere 130 000 ansatte i over 160 land, jobber vi for å hjelpe mennesker til å leve ikke bare lenger, men bedre.
Oppgaver
Som kundeservice spesialist vil du være vårt første kontaktpunkt for å støtte kunder som sykehus, legekontor, apotek og våre viderforhandlere. Du vil spille en sentral rolle i å sikre utmerket kundeservice gjennom hele kundereisen og støtte vårt kommersielle salgsteam og forsyningskjede.
Dine ansvarsområder vil inkludere behandling av ordre gjennom våre ERP-systemer, e-post, telefon, salgskonsulenter eller vår webshop. Du vil kommunisere proaktivt med kunder om den servicen vi tilbyr, gjennomgå ordrestatus og vedlikeholde åpne ordre daglig, undersøke og løse utfordringer for kunden i samarbeid med andre avdelinger og støttefunksjoner. Du vil også håndtere daglige kundehenvendelser om priser, lagerbeholdning, levering og generelle spørsmål.
I rollen vil du samarbeide tett med andre avdelinger for å sikre nøyaktighet av data i SAP, oppdatere kundekontoinformasjon og kommunisere med salgsteamet, varelagret og teknisk support. For å levere utmerket kundeservice, er det viktig å ha god kunnskap om produkter, lagerbeholdning, distribusjon, spesielle krav, prosedyrer og kampanjer.
Hva vi ser etter
Vi ser etter en kandidat med erfaring innenfor kundeservice eller en kundefokusert rolle - erfaring innen helseindustrien er fordel. Du bør være dyktig i MS Office-programmer og komfortabel med IT-systemer. Erfaring med SAP eller andre ERP-systemer er en fordel. Du må også beherske flytende norsk og ha gode kommunikasjonsevner på engelsk.
For å lykkes og trives i rollen som kundeservice spesialist er du proaktiv, engasjert, fleksibel og har et ekstra øye for detaljer. Du bør være løsningsorientert og serviceinnstilt, ha evne til å samarbeide effektivt i team og arbeide selvstendig. Vi streber etter å være proaktive overfor våre kunder og levere den best mulig service gjennom hele kundereisen. Derfor er det avgjørende at du kan bygge og opprettholde sterke kunderelasjoner, som sikrer at våre kunder alltid føler seg ivaretatt og fornøyde.
Hvis du er en person som er villig til å strekke deg litt ekstra, finnes det gode vekstmuligheter i teamet. Du vil også få sjansen til å forme din egen rolle og bidra til å bygge en god teamkultur og videreutvikle kundeservicefunksjonen.
Dette får du hos oss
Abbott tilbyr en variert og utfordrende stilling i et dynamisk og hyggelig arbeidsmiljø. Du kan forvente en positiv arbeidsatmosfære og en personlig vekstplan. Hos oss får du muligheten til å utforske karriereveier, interesser og muligheter i et godt etablert miljø.
Høres dette ut som deg?
Send inn en søknad ved å følge linken i annonsen. Alle søknader må inkludere CV og søknadsbrev.
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