Assistant Front Office Manager

4 weeks ago

Trondheim, Norway Radisson Blu Royal Garden Hotel, Trondheim Full time

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experience

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Front Office Assistant Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do

Interested? then why not say Yes I Can as we are looking for passionate people just like you

Key Responsibilities of the Front Office Assistant Manager:

  • Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
  • Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
  • FOM will also be on the roster and work in operations 
  • Delivers on plans and objectives where front office initiatives & hotel targets are achieved
  • Supervises the front office team fostering a culture of growth, development and performance within the department
  • Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
  • Builds and maintains effective working relationships with all key stakeholders
  • Takes ownership to deliver an effective planned guest engagement programme
  • Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required


Requirements of the Front Office Assistant Manager:

  • Experience in front office
  • Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
  • Commitment to delivering exceptional guest service with a passion for the hospitality industry
  • Ability to find creative solutions with proven problem-solving capabilities offering support where required
  • Personal integrity, with the ability to work in an environment that demands excellence, time and energy
  • Experience of working with IT systems on various platforms
  • Strong communication skills


What We Offer:

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

  • Becoming a part of the #3 Best Employer in the Travel & Leisure industry globally, ranked by Forbes in 2023
  • Special rates for our team members, and friends and families while travelling and staying in our hotels
  • We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
  • Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
  • A workplace covered by collective agreement
  • Special prices for employees at our own restaurants
  • An international workplace with colleagues and guests from all over the world
  • Employee canteen with homemade food
  • On the job training with experienced colleague as well as full Onboarding digital training
  • Regularly social events within hotel   
The 298 room and suites Radisson Blu Royal Garden Hotel, Trondheim boasts an exceptional design and a location next to the city’s beautiful Nidelven River. The central atrium sits under a glass roof, filling the space with stunning natural light.

Guests can visit our 73 Bar & Restaurant, with its modern Nordic à la carte menu based on fresh and local ingredients. They can choose from our wide selection of wine and beer or let our sommeliers guide them through the menu with a delightful wine package to top off their casual yet stylish dining experience.

We also make it easy on our guests to maintain their workout regimen at the fitness center; they can even sit in the sauna to relax and unwind

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