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Quality support assistant
4 months ago
DNV Product Assurance is an accredited Certification Body for ISO 13485, recognized auditing organization under MDSAP and designated Notified Body for Medical Devices Regulation. DNV Product Assurance is in process to be designated as Notified Body for In Vitro Diagnostic Regulation. We provide global market access by certifying the safety and quality of products and systems to international safety and quality standards and regulations. Our high professional standards and our sustainable approach guarantee you a forward-thinking work environment, within an organization that invests in its employees, and is committed to providing you with continued development.
We are seeking a Quality Support Assistant to assist the Quality Manager in handling quality matters, including legal cases, customer complaints, appeals, and certificates suspensions and withdrawals.
A strong company culture with an emphasis on competence development Opportunity to collaborate with world-class universities and industry partners, publish work in international journals and attend scientific conferences. Great colleagues who value teamwork and support Attractive total compensation package 6 weeks annual vacation International working environment Flexible working hours and focus on work/life balance Interesting and challenging projects, both national and international Be part of a world-leading company that has a global reach with more than 15 000 employees around to world and is headquartered in Norway Close access to the sea and surrounding park with the possibility for different outdoor activities Free shuttle bus from Sandvika and Skøyen DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department Information received relating to accommodations will be addressed confidentially.Key tasks:
Register customer complaints in the system, communicate with customers and partners, facilitate complaint resolution, and monitor timely completion of all related actions. Register appeals, communicate with customers, assist the Quality Manager in the preparation and handling of appeals, and ensure follow-up actions are completed. Monitor the progress of customer complaints, appeals and non-conformities. Ensure response deadlines comply with the Norwegian Public Administration Act. Assist in preparation of legal cases. Facilitate the registration of certificates suspensions and withdrawals. Ensure that all necessary actions related to certificates suspensions and withdrawals are completed in a timely manner. Ensure all documentation related to complaints, appeals, suspensions, and withdrawals is properly archived according to DNV policy guidelines. Reporting to regulators and accreditation bodies.Personal Skills:
Excellent verbal and written communication skills. Ability to manage stress and pressure effectively, especially under tight deadlines. Ability to be structured and organised. High attention to detail. Experience working independently. A collaborative and appreciative approach to teamwork.Position Qualifications:
Bachelor’s degree. A minimum of two to three years of experience. Relevant experience in legal fields, quality or public administration is preferred. Experience in working within a multicultural environment. Fluency in English and Norwegian is required.We are accepting applications until August 20th. Please note that we will not be conducting interviews until the posting end date.
