Digital Workplace SME
3 weeks ago
The Offer
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Opportunity to make a positive impact
The Job
You will be responsible for :
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issue relating to usage of standard applications and IT services.
- Providing monthly help desk reports.
- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
- Supporting the sales team key planning and operations tasks to support the overall objective of the business.
- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
The Profile
- You possess a Degree/Diploma in Computer Science, Engineering or related field.
- You have at least 1 year experience, ideally within a Helpdesk / Technical Support or Sales Operations / Sales Support role.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have excellent communication and interpersonal skills.
- You have working knowledge of Digital workplace, technical support and Customer Support
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You are adaptable and thrive in changing environments
The Employer
Our client has over 15 years' experience within the professional services & technology services industry and have catered to wide variety of clientele from SMEs to global corporations.
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