Are you our new Customer Service Coordinator at OSL-

3 days ago


Oslo, Oslo County, Norway Norwegian Air Shuttle ASA Full time

Type of contract: Permanent / Temporary Contract

Our people are the heart of Norwegian.
We embrace a culture of diversity, equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.

Our people have different strengths, experiences, and backgrounds, but all share a passion for our vision; to become the most loved and trusted airline in Europe.

Come join our team

Located at Oslo Airport, you will serve as the first impression for our passengers. You will actively close sales, provide exceptional customer service, and gain insight into the entire customer journey. You will work closely with our colleagues in Red Handling and support all stations within our network.

We strive to create a satisfying and motivating workplace for our employees and an arena for sharing experiences with a focus on ongoing learning and development.

We believe that diversity and inclusion are pre-conditions to succeed in a global marketplace. Our company values should be reflected in the everyday behavior of our leaders and employees alike.

We are looking for new colleagues for the positions:

  • 80% permanent
  • 80% temporary (end 2025)
  • 40% temporary (end Oct 2025, end 2026)

The Customer Service Coordinator reports to the Manager Customer Center at OSL.

We can offer:

  • Pension and insurance schemes
  • Passionate colleagues in a work environment with a caring heart
  • Possibility to travel in Europe with employee-priced tickets

This job will be for you if you have:

  • A positive attitude and focus on strengths in teamwork
  • Ability to work in multi-cultural teams
  • High integrity
  • Able to cope with unpredictable workloads and operate under pressure
  • Fluent in English and one Scandinavian language

In this role you will be responsible for:

  • Maintaining targets set by the Company
  • Conveying the Company's products and values in a positive way
  • Complying with assigned shift schedule
  • Performing daily work tasks set by the Department
  • Staying updated with information and products
  • Communicating the Company's terms and conditions to our customers
  • Acting with courtesy and respect in dialogue with customers, internal/external
  • Contributing to a positive working environment
  • Addressing matters concerning the Company to your nearest leader
  • Selling tickets within the Norwegian network
  • Selling non-air products
  • Providing information and guidance to our customers
  • Handling passenger irregularities, hotel reservations, iCoupons, and rebooking
  • Ordering office supplies
  • Internal reporting
  • Updating back-office systems
  • Assisting the Security Department with delivery of ID cards for Norwegian crew

If you love the thought of working with us, we urge you to click the Apply Now button to complete our online application.

You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.

Please note: Ensure to include your preferred job position in your application.

We can only accept applications that have been submitted through our recruitment system.

We hope to welcome you on board

#J-18808-Ljbffr

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