
Customer Service Coordinator
1 day ago
Vi i Ticketmaster elsker musikk, kultur og sport, og det gjør kundene våre også
Ticketmaster er markedsledende når det kommer til salg av billetter i Norge, og vi har holdt på i over 40 år. Globalt er Ticketmaster verdens største billettleverandør. Vi søker nå etter en Customer Service Coordinator til vår avdeling for Fan Support. Vi holder til på et kontor lokalisert sentralt i hjertet av Oslo. Her vil du jobbe tett sammen med over 35 dedikerte kolleger på tvers av ulike avdelinger.
Fan Support er et dedikert team som har hovedansvaret for å håndtere henvendelser fra kunder knyttet til billettkjøp og relaterte spørsmål. Avdelingen fungerer som et viktig bindeledd mellom våre kunder og våre tjenester, og jobber kontinuerlig med å sikre en god kundeopplevelse.
I rollen som Customer Service Coordinator vil du spille en nøkkelrolle i å sikre at våre kunder får en god opplevelse når de kontakter oss med spørsmål eller utfordringer knyttet til billettkjøp. Du vil også bidra til å utvikle og optimalisere våre prosesser og arbeidsmetoder. Opplæring innen systemer og produkter vil derfor være en naturlig del av din stilling, så det vil være en fordel om du er en nysgjerrig person som gjerne vil finne de beste løsningene. Vi er et globalt selskap, så du vil også jobbe tett med våre kollegaer i Sverige og Finland, for å sikre kvalitet på tvers av våre markeder. Du vi rapportere til lokal Fan Support Manager.
Arbeidstiden er primært kl. 08-16, men det vil allikevel være behov for at du kan jobbe på arrangementer. Arbeid på kveld/helger må derfor påregnes.
- Administrere billettsystemet ved å bistå kunder med informasjon, refusjoner og billettbytte.
- Delta i lokale, regionale og globale prosjekter for implementering av ny teknologi og prosesser.
- Har gode kommunikasjonsferdigheter i norsk og engelsk (skriftlig og muntlig).
- Er "serviceminded" og opptatt av å skape gode kundeopplevelser.
- Arbeider godt i forskjellige IT-systemer og lærer deg enkelt nye programmer og rutiner.
- Løsningsorientert og interessert i å forbedre prosesser.
- Interesse for kulturliv, musikk og underholdningsbransjen.
- En god lagspiller, men evner også å jobbe selvstendig.
- Jobb i Norges ledende leverandør av billettjenester til kultur- og eventsektoren.
- Arbeidsplass sentralt i Oslo (5 min fra Jernbanetorget).
- Subsidiert trening og mobilabonnement.
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