Senior Technical Account Manager

2 days ago


Oslo, Oslo County, Norway Collettsearch Full time

Ironstone er et ambisiøst scale-up selskap som utfordrer det etablerte IT-markedet med teknologiske skyløsninger som bygges på toppen av Microsoft 365/Azure. Vi er et produkthus som er 100% basert på skyteknologi. Som én av fem Microsoft Tier One-partnere i Norge, og med Komplett ASA som største eier, har vi en faglig tyngde og en soliditet man ellers bare finner hos mye større selskaper. Vi holder til i nye fine lokaler sentralt i Oslo.

Vi er ikke et tradisjonelt konsulentselskap – vårt team jobber tett sammen fra vårt eget kontor, noe som skaper en sterk, samarbeidsorientert kultur hvor kunnskap deles naturlig. For å bevare dette ønsker vi at ansatte er på kontoret minst tre dager i uken. Å være sammen fremmer innovasjon, bedre problemløsning og et mer engasjerende arbeidsmiljø. Ønsker du å være en del av et team som bygger noe stort sammen, er dette stedet for deg.

Ferdigheter og kompetanse

  • Bred teknisk erfaring innen Microsofts skyløsninger (Microsoft 365, Entra ID, Intune eller Azure) – eller solid on-prem-kompetanse med vilje og evne til å ta steget til skyen.
  • Evne til å forstå kunders forretningsbehov og oversette dem til tekniske løsninger.
  • Fordel med erfaring innen PowerShell for å løse oppgaver.

Eie og utvikle kundeforhold

  • Være primærkontakt for en portefølje av kunder, med ansvar for deres tekniske strategi og suksess.
  • Bygge og vedlikeholde sterke relasjoner gjennom jevnlige møter og proaktiv rådgivning.
  • Planlegge og gjennomføre regelmessige drifts- og strategimøter for Enterprise- og SMB-kunder.

  • Veilede kunder i bruk av våre løsninger og sikre at de utnytter tjenestene optimalt.
  • Gi dypere teknisk støtte og bistå i feilsøking der det er nødvendig.

Bidra til produktutvikling og salg

  • Identifisere forbedringsmuligheter og gi tilbakemeldinger til produktteamet for videreutvikling av våre tjenester.
  • Jobbe tett med salgsteamet for å sikre at våre løsninger tilpasses kundens behov.
  • Delta i presale-prosesser og bidra med teknisk innsikt i kundemøter.

Prosjektledelse og implementering

  • Sikre vellykket implementering av våre tjenester i kundemiljøer.
  • Overvåke og følge opp prosjekter for å sikre at de leveres i henhold til plan og kundens forventninger.
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