
Partnership Development Manager
5 hours ago
Puzzel Overview
Puzzel is a leader in cloud-based contact center solutions, driving business success through exceptional customer service.
Our omnichannel platform optimizes customer interactions and operational efficiency, making us a top choice for businesses in the Nordics and beyond.
Job Description
We are seeking an experienced Enablement and Support Specialist to join our team.
You will develop and execute comprehensive enablement programs that empower our partners to succeed in marketing, selling, and supporting our CCaaS solutions.
This role requires collaboration with cross-functional teams to ensure our partners and internal teams have the knowledge, tools, and resources needed for mutual success.
Key Responsibilities
- Develop and implement enablement programs, including training, workshops, and resource creation
- Lead partner onboarding, ensuring seamless integration and alignment with our company's objectives and standards
- Collaborate with internal teams to create and maintain up-to-date sales collateral and product documentation
- Establish metrics and KPIs to assess partner performance, providing regular feedback and strategic insights
- Build and nurture strong relationships with partners, serving as primary point of contact for enablement-related inquiries and support
About You
- CX/CCaaS or related industry experience required
- 5+ years of experience in revenue enablement, e-learning content creation, sales operations, or related roles
- Strong understanding of sales methodologies (MEDDPICC + Challenger)
- Excellent communication and presentation skills
- Proven experience in competitor analysis and feature ROI creation
- Analytical mindset with ability to interpret sales data and metrics
Benefits
- Flexible working arrangements to suit your needs
- A fun, driven, and supportive team environment
- Ongoing development opportunities to help you grow
- Competitive compensation package
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