New Rider Onboarding Manager

5 days ago


Oslo, Oslo County, Norway TN Norway Full time

We are TN Norway, a dynamic and playful company that values diversity and inclusivity. We are seeking a talented Recruiting Agent to join our Logistics team, working closely with the Hiring & Quality Team Lead and a team dedicated to optimizing the applicant and rider experience.

About the Role

This is an exciting opportunity to contribute to shaping the food delivery industry by navigating growth and profitability for a category leader in Norway. As a Recruiting Agent, you will be responsible for conducting high-volume outbound calls to applicants and new riders, guiding them through the application steps, and ensuring smooth communication.

Key Responsibilities:
  1. Conduct high-volume outbound calls to applicants and new riders to ensure smooth communication.
  2. Guide potential riders through the application process, helping them overcome challenges and move forward.
  3. Reach engagement targets of new riders through structured and efficient work in our engagement portal.
  4. Assist newly engaged riders in getting started efficiently.
  5. Achieve accurate documentation of interactions in our systems and track data using tools like Sheets.
  6. Build positive relationships with applicants and riders by providing exceptional service.
  7. Collaborate with the recruitment and logistics teams to enhance the onboarding experience.
Requirements

To succeed in this role, you must have:

  1. Education: Bachelor's degree or relevant work experience.
  2. Experience: Previous experience in customer service, recruitment, or an administrative role with frequent outbound/inbound calls.
  3. Technical skills: Proficiency with G-Suite (Sheets and Slides), experience with support systems (ticketing system or similar).
  4. Language: Fluency in Norwegian and English, both verbal and written. Additional languages count as a plus.

You should also possess essential soft skills such as being friendly, empathetic, and skilled at problem-solving, and having a passion for delivering excellent results.



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