Rider Onboarding Specialist

2 days ago


Oslo, Oslo County, Norway foodora Full time

At foodora, we're passionate about delivering an amazing experience—fast, easy, and to your door. Our mission is to bring people and food together in a way that's convenient, sustainable, and enjoyable.

We're now looking for a skilled Rider Onboarding Specialist to join our team in Norway. As a key member of our Logistics department, you'll play a vital role in supporting potential new riders through our application process.

You'll work closely with the Hiring & Quality Team Lead and a dedicated team focused on optimizing the applicant and rider experience. Your responsibilities will include:

  • Conducting high-volume outbound calls to applicants and new riders to ensure smooth communication.
  • Guiding potential riders through the application steps, helping them overcome challenges.
  • Reaching set engagement targets of new riders through structured and efficient work in our engagement portal.

To succeed in this role, you'll need:

  • Bachelor's degree or relevant work experience.
  • Previous experience in customer service, recruitment, or an administrative role with frequent outbound/inbound calls.
  • Proficiency with G-Suite (Sheets and Slides), experience with support systems (ticketing system or similar).
  • Fluency in Norwegian and English, both verbal and written.

We're proud to offer a collaborative environment where you can grow professionally and personally. You'll have access to excellent training and development opportunities, as well as a range of benefits to support your well-being and success.



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