Customer Success Consultant

2 days ago


Oslo, Oslo County, Norway Cisco Full time
About the Role

We are seeking an exceptional Customer Success Manager to join our team. This individual will play a pivotal role in driving customer adoption and value realization through Cisco technologies.

Key Responsibilities:
  • Develop and implement software adoption plans to drive utilization and value realization.
  • Proactively manage renewal risks, provide insights to increase customer retention, and facilitate workshops to review adoption progress.
  • Build strong relationships with customers to understand their challenges and objectives, and collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
  • Act as a technology advocate, providing insights to Cisco's product teams for development and improvements, and stay current with the latest Cisco technologies, competitive landscape, and industry trends.

This role involves partnering with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth, and leveraging expertise and support from various team members to achieve shared goals and deliver exceptional value to customers.



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