Roadside Assistance Coordinator

2 days ago


Oslo, Oslo County, Norway Tesla, Inc. Full time

We are seeking a skilled Tesla Support Specialist, Roadside Support to join our team at Tesla, Inc. This role is critical in ensuring our customers receive exceptional support during their time of need.

Responsibilities:
  • Diagnose and resolve customer issues in a timely and professional manner.
  • Capture insights from previous roadside incidents, collaborating with service centers to drive process improvements.
  • Serve as a representative of Tesla's interests in escalations and complex issues.
  • Communicate effectively with customers, handling concerns with professionalism and urgency.
  • Makes informed decisions on a case-by-case basis, defining the right course of action for each customer.
  • Utilizes CRM software and other tools to maintain accurate records of support cases and communications.
Requirements:
  • A background in customer service, with a focus on delivering excellent customer experiences.
  • A passion for learning and growing, with a genuine interest in cars and technology.
  • The ability to thrive in a fast-paced environment, with flexibility to work varying shifts.
  • Excellent communication skills, with fluency in Danish and English.
  • A valid right to work in the location of the role.


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