
Technical Support Specialist in Lisbon Portugal
4 days ago
About Us:
SmartRecruitments is a specialized recruitment company with a worldwide network. Our team provides permanent recruitment solutions for leading companies in all industries.
Your Tasks:
- Handle incoming user requests via telephone, email, and chat
- Log call details into case management systems and provide responses and resolutions within SLA to customers
- Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress
- Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds
- Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction
Requirements:
- Fluency in Norwegian language (at least C2)
- Fluent in English language (at least B2)
- Customer orientation, problem-solving skills, teamwork
Benefits:
- Base salary: 1346€ gross x 12 months - with accommodation included
- Monthly performance Bonus
- Full time (40h/week), fixed-term Portuguese employment contract in accordance with Portuguese labor law
- Health insurance coverage for both public and private sectors
- Paid flight ticket to Lisbon
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