Customer Education Strategist
16 hours ago
We're looking for a strategic and creative leader to shape our customer education efforts, advocate for Timely's value, and build strong customer communities in target markets. This role offers the opportunity to work on innovative solutions for a market-leading product.
As a Time Tracking Operations Expert, you'll develop and execute education strategies to drive product adoption and retention. You'll create learning programs that align with customer needs, demonstrate product value, and ensure engagement through creativity and a user-first approach.
Key Responsibilities:- Leverage Data for Tailored Education
- Analyze user behavior and segment customers to deliver highly relevant educational content.
- Monitor adoption trends and use data to spot where users struggle with adoption and craft resources to solve those issues quickly.
- Plan and send personalized, scalable content to boost product utilization and mastery at all stages of the user journey.
- Build a Customer Community and Advocate for Success
- Create a knowledge hub where users find answers, share experiences, and learn best practices.
- Tell success stories that show Timely's business impact, sharing them as inspiration for other users.
- Identify power users and elevate them as product evangelists who contribute to the community and share their success stories.
- Be a Brand Ambassador
- Host educational events to engage with users and provide insights on maximizing Timely's value.
- Drive engagement by proactively reaching out to customers, ensuring they have the support they need while promoting user-generated content.
- Manage relationships with key users to ensure their feedback shapes future product development.
- Industry Expertise & Customer-Centric Mindset
- Proven experience in operations within consultancies, agencies, or SaaS businesses, with deep knowledge of customer challenges in key markets.
- Exceptional Communication (Written & Verbal)
- Skillful at conveying complex ideas clearly, building strong relationships, and tailoring content to diverse audiences.
- Educational Content Creation & Community Building
- Proven ability to create engaging, instructional content, and foster an active, engaged community that supports users throughout their journey.
- Project Management & Collaboration
- Strong organizational skills to manage multiple projects efficiently, working cross-functionally with teams to ensure educational programs are aligned with business priorities.
- Creative Problem Solving & Data-Driven Approach
- Adept at thinking outside the box and leveraging data to optimize educational programs and engagement strategies.
- Technology Fluency & Adaptability
- Understanding of time-tracking solutions and how they optimize business operations. Comfortable adapting to new tools, technology, and evolving customer needs.
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