Outbound Engagement Coordinator

7 days ago


Oslo, Oslo County, Norway foodora Full time
About the Role

We are seeking a highly skilled and motivated individual to join our Logistics team as an Outbound Engagement Agent. As a key member of our team, you will play a crucial role in supporting potential and active riders through the application and onboarding process.

Key Responsibilities
  • Conduct high-volume outbound calls to applicants and active riders to ensure smooth communication.
  • Guide potential riders through the application steps, helping them overcome challenges and move forward.
  • Assist active riders in getting started efficiently with onboarding.
  • Accurately document interactions in our systems and track data using tools like Sheets.
  • Provide exceptional service by building positive relationships with applicants and riders.
  • Collaborate with the recruitment and logistics teams to enhance the onboarding experience.
  • Align with internal teams on recruitment and onboarding strategies.
Requirements
  • Education: Ongoing bachelor's degree or relevant work experience.
  • Experience: Previous experience in customer service, recruitment, or an administrative role with frequent outbound/inbound calls.
  • Technical skills: Proficiency with G-Suite (Sheets and Slides), experience with support systems used by our logistics team.
  • Language: Fluency in Norwegian and English, both verbal and written.
About foodora

foodora is one of Norway's first and largest platform companies, with over 200 administrative employees and 3,500 couriers. Since our launch in 2015, we've grown rapidly and are now a technology-driven company, delivering from restaurants, stores, and our own grocery chain to over 1,500,000 Norwegians in 30+ cities.



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