Technical Account Manager

6 days ago

Bergen, Vestland, Norway Oil and Gas Job Search Ltd Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Oil and Gas Job Search Ltd. As a Technical Account Manager, you will be responsible for maintaining customer relationships and ensuring customer satisfaction by providing technical support before, during, and after delivery.

Key Responsibilities
  • Provide technical guidance and support to customers, ensuring timely and successful delivery of solutions according to customer needs and objectives.
  • Build and maintain strong, long-lasting customer relationships, serving as the lead point of contact for all technical issues.
  • Communicate customer technical needs and demands to ABB, ensuring alignment with company goals and objectives.
  • Assist with challenging customer requests or issue escalations as needed, providing solutions that meet customer expectations.
  • Communicate progress of monthly/quarterly initiatives to internal and external stakeholders, ensuring transparency and accountability.
  • Identify opportunities to grow business with existing customers, developing strategies to increase revenue and customer satisfaction.
  • Assist in finding resources for projects and modifications, ensuring timely and successful delivery.
  • Responsible for maintaining the test system located at the ABB premises, ensuring its accuracy and reliability.
  • Member of the Account Team, working closely with sales and other stakeholders to achieve business objectives.
  • Provide sales with technical input, ensuring that choices are optimal for the system and aligned with current evolution strategies.
  • Perform technical QA in sales, ensuring that solutions meet customer needs and expectations.
  • Responsible for regular site meetings, ensuring open communication and collaboration with customers.
  • Maintain overview and knowledge of the plant's operations technology, ensuring that solutions are aligned with customer needs.
  • Contribute to maintaining plant integrity, uptime, and providing technology-specific input for optimal life cycle planning of plant assets.
  • Technical support and Quality assurance in projects, ensuring that solutions meet customer expectations.
  • Helping to resolve problems and follow up Service Desk Incidents and Field Alerts, ensuring timely and effective resolution.
  • Site responsible for ServIS and CMDB (Install base database), ensuring its accuracy and reliability.
  • Assist customer in planning of system patches and other Cyber Security operations, ensuring the security and integrity of customer systems.
  • Responsible for Tjeldbergodden simulator, ensuring that it is up to date and accurate.
Qualifications and Requirements
  • Master/Bachelor/Technician in Automation or relevant discipline.
  • Good knowledge of automation with background from the oil and gas industry.
  • Good knowledge of ABB's control system 800xA and Harmony.
  • Good knowledge of site standards and regulations.
  • Good writing and verbal fluency in Norwegian and English.
  • Independent, sociable, and cooperative.
  • Enjoy working in a team, and at times in a hectic environment.
  • Ability to work in a structured and targeted way with focus to reach good results.
  • Ability and a desire for professional development.

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