Service Operations Manager

1 month ago


Oslo, Oslo County, Norway Vontier Full time
Service Manager

At Vontier, we're seeking a highly proactive Service Manager to lead and manage our service technicians who provide reactive and preventative maintenance to our customers' equipment and infrastructure. As a key member of our team, you will be responsible for ensuring all customer contractual work is undertaken and delivered in line with agreed SLAs and KPIs.

Key Responsibilities:
  • Ensure all customer contractual work is undertaken and delivered by the technicians in line with agreed SLAs and KPIs.
  • Be the interface with customers of main service accounts, resolving issues and delivering monthly updates on service performance, plans, and strategies.
  • Drive material cost-saving and resource efficiency initiatives across the service delivery operations.
  • Identify training and development needs amongst the technician population.
  • Work with your peers as a member of the senior leader team to evolve and strengthen a culture of continuous improvement, collaborative working, personal development, and employee engagement.

To be successful in this role, you will be a highly proactive individual with a background in managing complex operations and strong people-management experience. An understanding of the retail fuel environment and interest in technical/electrical and mechanical systems would be beneficial. We're looking for someone who can share their wealth of knowledge to build effective teams and foster and grow customer relationships.



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