Food Services Manager

4 weeks ago

Oslo, Oslo County, Norway JLL Full time
About the Role

We are seeking a highly skilled and experienced Food Services Manager to join our team at JLL. As a key member of our operations team, you will be responsible for overseeing all aspects of our food services program, including micro markets, conference centers, hospitality, catering, office, coffee and beverage service, as well as vending.

Key Responsibilities
  • Oversee food service operations at assigned locations and activities, including third-party service contractors.
  • Establish and maintain a sound food services management program, ensuring appropriate staffing in accordance with client operating days.
  • Manage catering and hospitality needs for designated client business and/or events located within select workplaces.
  • Ensure that food programs meet and/or exceed local safety and health requirements regarding transport, handling, preparation, and service.
  • Partner with vendors to plan, design, and implement comprehensive culinary-based nutrition and wellness programs, including awareness events, classes, and demonstrations.
  • Monitor and manage spend and financials related to food services programs, developing recommendations and strategies for clients to meet and/or improve budget plans.
  • Anticipate and respond to client needs and concerns, ensuring no safety or security incidents.
  • Serve as the point of contact for client escalations on inquiries and issues related to services.
  • Ensure procedures and audits are designed to identify and escalate risks and issues.
  • Proactively identify and escalate risks and issues, including audit findings, client complaints, material vendor service issues, information security issues, and any impact on key performance indicators.
  • Proactively develop and manage client relationships, ensuring that expected service levels are achieved.
  • Comply with all requirements of the client contract and meet or exceed key performance indicators.
  • Projects and practices consistent ownership attributes, providing a high level of customer service at all points of contact.
  • Ensure the delivery of all operational requirements as per the client scope of works across sites.
  • Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems, and consistency.
  • Drive client-specific initiatives, such as technology rollouts, benchmarking, best practices, etc.
  • Ensure operations are aligned to financial processes and controls are always adhered to achieve good financial management.
  • Ensure compliance with JLL and client health, safety, environment, and risk management policies and procedures.
  • Ability to scale food service operations both globally, regionally, and locally.
Requirements
  • Bachelor's degree, preferred, or equivalent combination of education and experience.
  • Minimum of five to ten years progressive experience in foodservice/hospitality management experience.
  • Proficiently communicate in both French and English.
  • Ability to work with clients at all levels of an organization.
  • Strong vendor management experience. Must have strong analytical skills.
  • Strong background in a leadership role with exposure to contract management, customer service, people development, food services, etc.
  • Exhibits strong communication, presentation, and listening skills.
  • Exhibits initiative, responsibility, flexibility, and leadership.
  • Proficient in the use of Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
About JLL

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics, and excellence are also fundamental to everything we do, and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

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