Culinary Services Supervisor

1 month ago

Oslo, Oslo County, Norway JLL Full time

Shape the Future of Culinary Services

At JLL, we are dedicated to redefining the landscape of real estate through innovative services and advanced technology. Our team is composed of talented individuals who are passionate about creating a better world for our clients and communities. We believe in fostering an environment where our employees can grow their careers and feel a sense of belonging.

Commitment to Your Professional Growth

JLL prioritizes the well-being of our employees, both personally and professionally. We offer comprehensive support through flexible work arrangements and tailored benefits that cater to your unique needs. Our commitment extends to those with extensive experience in food services, hospitality, or those transitioning from other industries.

This role is integral to the Experience Services Platform, focusing on food service initiatives within a designated real estate portfolio. The Culinary Services Supervisor will oversee all facets of the food services program, including micro markets, conference facilities, catering, and beverage services. This position is pivotal in ensuring that our food service offerings not only meet but exceed client expectations. Exceptional client service and communication skills are essential for success in this role.

Key Responsibilities

  • Manage food service operations at assigned locations, including oversight of third-party service providers.
  • Serve as the primary contact for all food service-related inquiries.
  • Develop and maintain a robust food services management program, ensuring adequate staffing aligned with client requirements.
  • Coordinate catering and hospitality services for client events and business needs.
  • Ensure compliance with local health and safety regulations regarding food transport, handling, preparation, and service.
  • Collaborate with vendors to design and implement a comprehensive culinary nutrition and wellness program, including events and educational sessions.
  • Monitor financial performance related to food services, providing strategic recommendations to optimize budget management.
  • Proactively address client needs and concerns, ensuring a safe and secure environment.
  • Act as the escalation point for client inquiries and service-related issues.
  • Design and implement procedures to identify and mitigate risks and issues.
  • Foster strong client relationships to ensure service level expectations are consistently met.
  • Adhere to all contractual obligations and strive to exceed Key Performance Indicators.
  • Maintain high standards of customer service across all interactions.
  • Ensure operational requirements are met according to client specifications.
  • Develop and implement operational procedures to enhance efficiency and accuracy.
  • Drive client-specific initiatives, including technology implementations and best practices.
  • Ensure financial processes and controls are strictly followed to maintain effective financial management.
  • Comply with JLL and client health, safety, and risk management policies.
  • Demonstrate the ability to scale food service operations at various levels.

Qualifications and Skills

  • Bachelor's Degree or equivalent experience preferred.
  • 5 to 10 years of progressive experience in food service or hospitality management.
  • Bilingual proficiency in French and English is required.
  • Ability to engage with clients at all organizational levels.
  • Strong vendor management and analytical skills.
  • Proven leadership experience with a focus on contract management and customer service.
  • Excellent communication, presentation, and listening abilities.
  • Demonstrated initiative, responsibility, and flexibility.
  • Proficient in Microsoft Office Suite and other relevant software.

About JLL

JLL is a leading global provider of real estate and investment management services, operating in over 80 countries with a workforce of over 102,000 professionals. Our mission is to shape the future of real estate for a better world, leveraging advanced technology to create sustainable solutions for our clients and communities. We are committed to diversity and inclusion, recognizing that unique perspectives drive innovation and success.

Location: Remote

We value your unique experiences and encourage you to explore opportunities with us.

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