Collector Assistant Call Center

19 hours ago


Oslo, Oslo County, Norway Alektum Group Full time

Om Alektum

Hos Alektum Group er vi mer enn bare et inkassoselskap; vi har et oppdrag om å hjelpe og inspirere mennesker til å leve et liv de har råd til. Som en del av teamet vårt er du ikke bare en brikke i puslespillet - du bidrar til å gjøre puslespillet komplett, slik at vi kan utgjøre en reell forskjell i mange menneskers liv.

For å gjøre en forskjell jobber vi hver dag med å veilede og hjelpe mennesker med å ha en balansert økonomi. Dette gjør vi i kontakt med skyldnere, men også gjennom våre kommunikative initiativ "PengaPeppen" hvor vi proaktivt inspirerer til en sunn privatøkonomi.

Stillingsbeskrivelse

Vi søker nå etter nye medarbeidere til vårt Call Center-team i Oslo Som ansatt i Alektum har du en samfunnsnyttig oppgave hvor du vil bidra til å løse økonomiske utfordringer for privatpersoner og firmaer som opplever problemer med å betale sine regninger.

På Alektum Norge sitt callsenter er det pr idag et titalls dedikerte medarbeidere som sammen er ansvarlig for å håndtere våre oppdragsgiveres forfalte fordringer. Avdelingens hovedoppgave er å hjelpe skyldnere med å bli gjeldfri gjennom å inngå nedbetalingsavtaler og bistå med ulike spørsmål som dukker opp.

Hovedoppgaver:

  1. Kundebehandling pr telefon
  2. Inngåelse av nedbetalingsavtaler
  3. Oppfølging av saker og vedlikehold av opplysninger mot skyldnere

Din profil

Vi søker deg som brenner for å yte god service på telefon og alltid har et smil på lur. For å lykkes i stillingen ser vi for oss at du er "serviceminded" og opptatt av å skape gode kundeopplevelser. Du trives med å komme fram til gode løsninger, og vil sluttføre oppgaver.

Vi ønsker at du:

  1. Må kunne se løsninger og ha evne til å skape kontakt og tillit
  2. Er detaljorientert, pliktoppfyllende og har høy arbeidsmoral
  3. Klarer å forholde deg til klare retningslinjer og fastsatte mål
  4. God PC kunnskap og trygg på telefonen

Vi vektlegger personlig egenskaper, holdninger og motivasjon for jobben. Det er viktig at du er positiv, nøyaktig og har respekt for den jobben du skal gjøre. Du må ha evne til å både jobbe effektivt og selvstendig i team.

Hva tilbyr vi deg?

Vi i Alektum vet at våre ansatte er nøkkelen til vår suksess. Her blir du en viktig del av et engasjert team, med et hyggelig arbeidsmiljø hvor du kan vokse og hvor ditt bidrag virkelig utgjør en forskjell. Vi jobber etter vår key behaviours hvor personal accountability, customer focus, collaboration og simplicity er sentrale verdier.

Alektum tilbyr et ryddig arbeidsforhold med fleksibilitet i forhold til ønsker om arbeidsvakter og stillingsprosent. Vi tilbyr 30 % fast stilling, med mulighet for ekstra vakter ved behov. Arbeidstid vil være mandag- torsdag 2 ettermiddager fra 15.00-20.00 og 2 fredager pr mnd fra 14.00-18.00. Vi tilbyr også konkurransedyktige betingelser og flotte lokaler sentralt i Oslo.

Interessert? Velkommen med din søknad

Vi ser frem til å motta din søknad senest 29. januar 2025. Du må kunne stille på en felles intervjusamling onsdag 5. februar kl. 13:00. Hold av 2 timer.

Vil du vite mer om stillingen? Du er velkommen til å kontakte rekrutterende sjef, Ingvild Svinning, ingvild.svinning@alektumgroup.com.

Dersom du har spørsmål knyttet til rekrutteringsprosessen kan du kontakte Azra Semic, azra.semic@alektumgroup.com.

Vi gleder oss til å se din søknad

#J-18808-Ljbffr
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