Customer Success Associate

1 day ago


Bergen, Vestland, Norway Aquabyte Full time

Customer Success Associate

- Stillingstittel: Customer Success Associate

- Arbeidssted: Damsgård, Bergen

- Søknadsfrist: 28.02.2025

Kontaktperson:

- Ulv Christian Sæther

- Customer Success Manager

- E-post: ulv@aquabyte.ai

- Tlf: +47 97106463

Dette er Aquabyte

Aquabyte er et ledende teknologiselskap som utvikler innovative løsninger for beslutningsstøtte til oppdrettsnæringen. Med unik kamerateknologi og avansert kunstig intelligens bidrar vi til å gjøre bransjen mer effektiv og bærekraftig, og er en sentral driver i den pågående teknologiske utviklingen i akvakultursektoren globalt. Vi er stolte over å ha vunnet Gaselle-prisen tre år på rad, en anerkjennelse av vår vekst og evne til nyskaping.

Vi søker nå en Customer Success Associate til vårt team i Bergen. I denne allsidige rollen vil du følge opp kunden fra dag til dag, uke til uke og sørge for at vi sammen lykkes med Aquabyte sine produkter i merdene. Her vil du jobbe i grenselandet mellom support og rådgivning med noen av de mest spennende oppdretterne i verden. Denne rollen krever en kombinasjon av teknisk forståelse, utmerkede kommunikasjonsevner, og evnen til å trives i et dynamisk miljø hvor ingen dager er like.

I Aquabyte fremmer vi en kultur preget av innovasjon, tilpasningsevne og kontinuerlig forbedring. Vår flate organisasjonsstruktur gir rom for kreative medarbeidere som ønsker å være med på å forme fremtiden til selskapet og drive positiv endring i en spennende industri.

Ansvarsområder
  • Svare på kundespørsmål via telefon, e-post og live chat
  • Gi opplæring og veiledning i bruk av våre produkter og tjenester
  • Identifisere og løse kundeproblemer effektivt og profesjonelt
  • Sikre en positiv kundeopplevelse
  • Arbeide proaktivt for å forbedre kundetilfredsheten, gjennom å samle inn tilbakemeldinger og forbedringsforslag
  • Samarbeide tett med våre utviklings- og kundestøtteteam for å optimalisere våre løsninger
Kvalifikasjoner
  • Høyere utdanning og/eller erfaring med fiskeoppdrett
  • Gode problemløsningsevner og analytisk tilnærming
  • Førerkort klasse B
  • Fleksibilitet til å reise ved behov
  • Flytende i engelsk og norsk, både skriftlig og muntlig
  • Nysgjerrighet og læringsvilje
  • Ryddig og organisert med kunden først fokus
Fordeler
  • Konkurransedyktig lønn og aksjeopsjoner
  • Sentralt beliggende kontorlokaler i Bergen
  • Gratis lunsj og snacks
  • Mulighet for personlig og profesjonell utvikling i et dynamisk miljø
  • Fleksibel arbeidstid og en positiv teamkultur
  • Anledning til å bidra til bærekraftig innovasjon i den globale sjømatindustrien
  • Muligheten til å bistå verdens største oppdrettere med å redusere håndtering av fisk, bedre fiskevelferd og effektivisere produksjonen av bærekraftig matproduksjon.

Vi verdsetter mangfold og oppfordrer kandidater med unik bakgrunn til å søke, selv om ikke alle kvalifikasjonskriterier er oppfylt.

Søk på stillingen: ulv@aquabyte.ai

#J-18808-Ljbffr

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