Customer Service Specialist

2 weeks ago

Bergen, Vestland, Norway Corvus Energy Full time
About the Role

We are seeking a highly skilled Customer Service Engineer to join our team at Corvus Energy. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction with our products and services.

Key Responsibilities
  • Provide technical support to customers and Corvus field service personnel to troubleshoot and resolve issues with customer installations.
  • Collaborate with Sustainable Engineering to provide feedback on field issues to improve product reliability and functionality.
  • Ensure customer issue tickets are created and updated as needed to provide up-to-date status on assigned cases.
  • Download and analyze customer data for troubleshooting and monitoring purposes.
  • Connect to remote systems to perform diagnostics and upgrade and configure software.
  • Escalate and manage resolution of issues that require engineering resources as needed.
  • Travel to customer sites to perform service actions.
  • Coordinate and plan service work and assignments.
  • Develop and maintain needed skill sets and knowledge to expand department competency.
  • Create and maintain internal and customer-facing documentation to disseminate product information related to installation, operation, and diagnostics.
Requirements
  • Degree or Diploma in electronics or computer technician or equivalent work experience.
  • Proven troubleshooting and problem-solving skills applied to electrical-mechanical and software systems.
  • Proven professional English skills, both verbal and in writing.
  • Hands-on experience installing and testing hardware and software in an industrial environment.
  • Hands-on mentality.
  • Organized and good multitasking skills with the ability to manage workload and prioritize tasks.
  • Digital native embracing modern software and digital tools.
  • Able to work independently with minimal supervision.
  • Good communication and crisis management skills.
  • Flexibility and willingness to travel and work internationally.
About Corvus Energy

Corvus Energy is the world-leading supplier of zero-emission solutions for the maritime industry. We specialize in developing cutting-edge battery energy storage solutions and hydrogen fuel cell systems to reduce emissions from a wide range of applications, from ferries and offshore vessels to tankers and cruise ships.

We are a fast-growing company with a strong demand for our products, being the undisputed market leader in one of the most exciting industries in the maritime industry. Join our team and be a key player in our success story of powering a clean future all around the world.

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