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Technical Business Development Manager
6 days ago
Job Title: Solutions Engineer
Job SummaryThis role is ideal for a highly motivated and experienced professional looking to make a meaningful impact in the print industry. As a Solutions Engineer at GelatoConnect, you will work closely with customers to understand their business challenges and develop innovative solutions that meet their needs.
Key Responsibilities:
- Collaborate with the sales team to understand customer needs and requirements.
- Work with customers to gather requirements and understand their business challenges.
- Prepare and deliver technical presentations and product demonstrations to existing and new customers.
- Develop proposals, including scope, cost estimates, and implementation timelines.
- Design and recommend solutions that meet customer needs.
- Answer technical questions and address customer concerns during the sales process.
- Provide input on sales strategies and tactics to improve customer engagement.
- Build and maintain strong relationships with customers, acting as a trusted advisor.
- Conduct training sessions and workshops for customers and internal teams.
- Collaborate closely with cross-functional teams to align service delivery with overall business objectives and drive product enhancements based on customer feedback.
Requirements
Required Skills and QualificationsA Bachelor's degree in computer science, engineering, business, or a related field is required; an advanced degree is preferred. Proven experience (3+ years) in a similar role within the software industry, with a focus on presales, is also essential.
Strong problem-solving and analytical skills, excellent communication and interpersonal skills, and demonstrated ability to drive results, manage stakeholder expectations, and navigate challenging situations with diplomacy and professionalism are all required.
Benefits
Working at GelatoWe are a global network for on-demand production of custom products, empowering ecommerce entrepreneurs to share their creativity worldwide. Our mission is to connect local, sustainable production with supply and demand, eliminating waste and reducing carbon emissions.
We pride ourselves on our global presence with 14 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences.
At Gelato, we are committed to driving innovation in print production by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands.
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