Customer Relationship Management Specialist

6 days ago

Oslo, Oslo County, Norway Jernia Full time

Jernia er i gang med en omfattende transformasjon der digitalisering står i sentrum. Som en del av denne reisen, søker vi nå en dyktig CRM-spesialist som vil ha ansvar for Jernias kundeklubb

Som CRM-spesialist i Jernia får du være med på å forme fremtiden for en av Norges mest kjente merkevarer, og bidra til å styrke kundedialogen med over 1 million medlemmer gjennom datadrevet og personalisert kommunikasjon. Som en del av teamet på markedsavdelingen vil du jobbe tett med dyktige kollegaer innen digital markedsføring, innholdsproduksjon, e-commerce og mye mer. Du vil få en sentral rolle i å utvikle, planlegge og gjennomføre strategiske kommunikasjonsinitiativer som bidrar til både kundelojalitet og økt omsetning.

Arbeidsoppgaver:

  • Utarbeide og gjennomføre kommunikasjonsplaner for nyhetsbrev, automasjoner og personalisert 1-til-1 dialog
  • Utvikle og vedlikeholde automatiserte kundereiser og triggere basert på kundedata og kjøpsatferd
  • Sikre at kommunikasjonen oppleves relevant og personalisert gjennom segmentering og målretting
  • Operativ produksjon av nyhetsbrev og kundedialoger, inkludert innholdsplanlegging, tekstforfatting, design og teknisk oppsett i Jernias CRM-verktøy
  • Kvalitetssikring og testing av utsendelser
  • Analysering av resultater og KPI-er som åpningsrater, klikkrater, konvertering og avmeldinger
  • Gjennomføre A/B-tester og optimalisere innhold, timing og segmentering
  • Bidra til god datakvalitet og sikre at all kommunikasjon er i tråd med GDPR og samtykkehåndtering

Kvalifikasjoner:

  • Høyere utdanning tilsvarende minimum bachelorgrad innen markedsføring, kommunikasjon, økonomi eller et relatert fagfelt
  • 1-2 års erfaring med CRM-arbeid, gjerne fra retail eller e-commerce
  • Erfaring med CRM-plattformer og marketing automation-verktøy, stort pluss om du har erfaring med Voyado
  • Erfaring med utvikling av innhold og kampanjer for e-post og andre kanaler
  • Kjennskap til GDPR og regelverk for kunde- og medlemskommunikasjon
  • Gode kommunikasjonsevner skriftlig, både på norsk og engelsk

Vi ser etter deg som er handlekraftig og initiativrik, og tar eierskap til oppgavene dine og får ting gjort. Du er strukturert og jobber systematisk for å sikre at prosesser og kampanjer gjennomføres med høy kvalitet. Med en analytisk tilnærming bruker du data til å ta informerte beslutninger og optimalisere kundedialogen. Samtidig er det viktig at du er en lagspiller som trives med å samarbeide med andre.

For å lykkes i denne rollen er det viktig at du evner å kombinere kreativitet med kommersiell forståelse – du vet hvordan du skaper innhold som både engasjerer og driver salg.

Hvorfor Jernia?

Å velge Jernia som arbeidsgiver gir deg muligheten til å være en del av en spennende og dynamisk bedrift som er i gang med en omfattende digital transformasjon. Jernia tilbyr en arbeidshverdag med spennende utfordringer og stort rom for personlig og profesjonell utvikling. Som ansatt hos Jernia vil du være en viktig bidragsyter til deres digitale fremtid, i et innovativt arbeidsmiljø som setter høye krav til både kreativitet og kommersiell forståelse.

Er du på jakt etter en arbeidsgiver som investerer i sin fremtid, gir deg ansvar og muligheter til å påvirke, samtidig som du får jobbe med et dedikert team? Da er Jernia stedet for deg

Praktisk info:

  • Arbeidssted: fine lokaler med kantineordning på Kveldroveien 19, Vinterbro. Mulighet for parkeringsplass med lader.
  • Arbeidstider: mandag-fredag.
  • Oppstart: snarest eller etter avtale.

Dreamwork bistår Jernia i denne ansettelsesprosessen.

For å søke, så sender du din CV og en kortfattet søknad gjennom linken. Har du spørsmål om stillingen, så kan du kontakte vår rådgiver Amanda Blom på e-post: ab@dreamwork.no.

Vi kontakter og intervjuer aktuelle kandidater fortløpende, så ikke vent med å søke dersom dette høres ut som noe for deg.

Vi gleder oss til å høre fra deg og ser frem til å ta fatt på denne spennende digitale reisen sammen med deg

#J-18808-Ljbffr

  • Customer Relationship Manager

    2 days ago

    Oslo, Oslo County, Norway Danfoss Climate Solutions Full time

    Are you ready to play a key role in maintaining and expanding our business in Norway? As a Customer Relationship Manager - Norway, you will be responsible for managing and further developing relationships with existing customers in the Norwegian supermarket sector.About the CompanyDanfoss Climate Solutions is a global company dedicated to engineering...

  • Customer Success Manager

    6 days ago

    Oslo, Oslo County, Norway Kompas Management ApS Full time

    Oslo · HybridCustomer Success Manager – Findable We usually respond within three days Customer Success Manager – FindableLocation: Oslo (Hybrid, in-person preferred)Reports to: Manager Customer SuccessAbout FindableFindable is building the next-generation AI platform for real estate compliance and operations. We closed our Series A funding in late 2024,...

  • Customer Success Specialist

    15 hours ago

    Oslo, Oslo County, Norway MSD Malaysia Full time

    Customer Success Specialist (Animal Health Technology)Customer Success Specialist (Animal Health Technology)We are looking for a dedicated Customer Success Specialist to ensure our customers are satisfied and successful as they transition from sales prospects to active users of our products. In this role, you will be a key point of contact for our customers,...

  • Commercial Relationship Specialist

    3 days ago

    Oslo, Oslo County, Norway Kindly Full time

    About the Job DescriptionWe are seeking a talented Account Development Manager to join our team and take on the challenge of owning a set customer group in our portfolio. In this role, you will be responsible for developing and maintaining strong relationships with our customers, negotiating contracts, and identifying new business opportunities.Key...

  • Distributor Relationship Specialist

    3 days ago

    Oslo, Oslo County, Norway Herbalife International, Inc. Full time

    About the Job RequirementsTo be successful as a Distributor Relationship Specialist at Herbalife International, Inc., you must have a proven track record of building strong relationships with clients and driving sales growth. You will work closely with the Country Lead for Field to centralise all knowledge from members in Norway, their daily methods of...

  • Power Grid Relationship Manager

    6 days ago

    Oslo, Oslo County, Norway Heimdall Power Full time

    About UsHeimdall Power is a pioneering company in the Power Transmission sector, dedicated to promoting a green energy transition. Our unique software and sensor combination increases capacity in power grids by 40% on average, reducing carbon footprints while creating value for society, industry, and our shareholders.The RoleThis is a key opportunity for a...

  • Senior Client Relationship Manager

    3 days ago

    Oslo, Oslo County, Norway VP SECURITIES AS Full time

    Key AccountabilitiesStrategic commercial development: Develop and execute an effective commercial plan to generate new business and deepen strategic relationships.Revenue management: Develop and maintain revenues (including on a recurring basis) with existing and new clients by leveraging the value proposition of product/service.Product development support:...

  • Customer Experience Specialist

    5 days ago

    Oslo, Oslo County, Norway CatalystOne Full time

    About the RoleWe are seeking an experienced Client Relationship Manager to join our Customer Success team in Oslo.This is an exciting opportunity to build long-term relationships with our customers, advocate for their needs, and work collaboratively with HR and IT teams to drive business outcomes.

  • Enterprise Sales Specialist

    7 days ago

    Oslo, Oslo County, Norway Volue ASA Full time

    **Enterprise Sales Specialist**We are seeking an Enterprise Sales Specialist to join our sales team at Volue ASA. The successful candidate will be responsible for driving sales growth and revenue expansion across our enterprise customer base.You will be responsible for developing and maintaining account plans, building relationships with customers, and...

  • Customer Success Manager

    6 days ago

    Oslo, Oslo County, Norway Heimdall Power Full time

    WHO WE ARE:Heimdall Power is a fast-growing Norwegian-born tech company, established in 2016. We have global ambitions and are already present in 17 European countries as well as the U.S. We aim to optimize power grids worldwide, promoting a swift, secure and affordable green energy transition. Our unique offering combines software and sensors to increase...

  • Customer Support Specialist

    3 days ago

    Oslo, Oslo County, Norway Ascertra Full time

    About Us:Ascertra operates under the umbrella of the Vela Software Group, a division of Constellation Software Inc. – a world leader in acquiring, managing, and growing software companies that are essential to their industries.Ascertra's product portfolio includes leading solutions such as Proarc, Coreworx, and Mpower, each addressing critical challenges...

  • Customer Support Specialist

    15 hours ago

    Oslo, Oslo County, Norway TN Norway Full time

    Social network you want to login/join with:About Us:Ascertra operates under the umbrella of the Vela Software Group, a division of Constellation Software Inc. – a world leader in acquiring, managing, and growing software companies that are essential to their industries.Ascertra's product portfolio includes leading solutions such as Proarc, Coreworx, and...

  • Brand Development Specialist

    1 day ago

    Oslo, Oslo County, Norway Roborock Full time

    About the Position: We are seeking a highly motivated Marketing Specialist to join our team at Roborock. In this role, you will be responsible for creating and executing integrated marketing plans to drive business growth, increase brand awareness, and enhance customer engagement. Your Key Accountabilities: Develop and implement comprehensive marketing...

  • Marketing Campaign Manager

    1 day ago

    Oslo, Oslo County, Norway Roborock Full time

    About the Job: We are looking for a talented Marketing Specialist to join our team at Roborock. In this role, you will be responsible for developing and implementing integrated marketing plans to drive business growth, increase brand awareness, and enhance customer engagement. Your Key Responsibilities: Design and execute comprehensive marketing strategies...

  • Senior Client Relationship Manager

    2 days ago

    Oslo, Oslo County, Norway Wolt Full time

    About the RoleWe are seeking a highly motivated and experienced Key Account Manager to join our team. As a Key Account Manager, you will be responsible for building and maintaining strong relationships with our restaurant partners in Norway.Your primary focus will be on collaborating with our partners to identify growth opportunities, provide them with the...

  • Shift Workforce Specialist

    6 days ago

    Oslo, Oslo County, Norway Promote Project Full time

    Promote Project, a leader in digital solutions for workforce management, is seeking an experienced Shift Workforce Specialist to join our Customer Onboarding Team.Key Responsibilities:Foster strong relationships with international customers, particularly those in the Norwegian market.Deliver exceptional customer support, ensuring seamless Planday platform...

  • Client Relationship Manager

    5 days ago

    Oslo, Oslo County, Norway CatalystOne Full time

    Job DescriptionManage a portfolio of customers across various industries, leveraging commercial acumen and negotiation skills to achieve desired results.Develop and execute success plans, assess churn risk, and identify opportunities for upselling and cross-selling.Collaborate with internal experts to meet customer needs and steer internal teams to ensure...

  • Are you passionate about building strong client relationships in an innovative tech company-

    1 week ago

    Oslo, Oslo County, Norway 1 stilling Full time

    Are you passionate about building strong client relationships in an innovative tech company?Key Account ManagerAre you passionate about building strong client relationships in an innovative tech company? Then you might be the one we are looking forOur customer is a cutting-edge Digital Asset Management (DAM) solution provider with over two decades of...

  • Capital Goods Specialist

    6 days ago

    Oslo, Oslo County, Norway TN Norway Full time

    Key Responsibilities:Develop sales plans covering the total portfolio in line with targets and budget, growing the pipeline by effectively leveraging Product Specialists and other GEA resources.Provide input to Nordic Sales Management regarding forecast and participate in weekly Nordic Teams meetings.Drive equipment sales/profitability by effectively...

  • Customer Experience Manager

    2 days ago

    Oslo, Oslo County, Norway PRADA Full time

    At Prada, we're looking for a Customer Experience Manager who can guarantee an extraordinary and memorable luxury customer experience.The ideal candidate will place the client above all, discovering their needs and expectations, fostering meaningful relationships, and serving as a brand ambassador.Key ResponsibilitiesCreate a welcoming environment and strive...