Norwegian Disney Advisor
2 months ago
Are you passionate about delivering exceptional customer experiences and working with a beloved global brand? We're seeking a skilled Viewer Experience Advocate to join our team in Lisbon, Portugal.
About the RoleThis is a unique opportunity to be part of the Disney magic, providing top-tier customer support while living in the vibrant city of Lisbon. As a Viewer Experience Advocate, you'll be the face of Disney, helping viewers with account management, billing, content navigation, and technical troubleshooting.
Key Responsibilities- Provide exceptional customer support for Disney's streaming platform, ensuring a seamless viewing experience.
- Solve technical issues, assisting viewers with system configurations, troubleshooting network settings, and content moderation.
- Moderate the platform, upholding Disney's family-friendly standards and safeguarding the community from spam, fraud, and other risks.
- Work with Disney, representing one of the most iconic entertainment brands in the world.
- Live in Lisbon, exploring the rich culture, food, and lifestyle of this beautiful city.
- Enjoy a comprehensive relocation package, including company-provided accommodation, flight reimbursement, and administrative support.
- Fluent in Norwegian (C1 level) and proficient in English.
- Passion for customer service and problem-solving.
- Strong communication skills with a friendly and positive attitude.
- Comprehensive training and onboarding program, including 20 working days of in-depth product knowledge and hands-on experience.
- A magical work environment, joining a fun and dynamic team.
- Opportunities for growth and professional development within a growing global company.
Are you ready to be part of the Disney magic? Apply now to join our team in Lisbon and help create extraordinary experiences for viewers across the Nordic region.
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