Customer Experience Representative

5 days ago


Trondheim, Trøndelag, Norway Vestas Full time

Overview

Vestas is a leading company in the wind energy industry, and we are seeking a Customer Experience Representative to join our team.

About the Role

We are looking for a skilled and motivated individual to provide exceptional customer service and support to our clients. As a Customer Experience Representative, you will be responsible for handling customer inquiries, resolving issues, and providing timely responses to customer requests.

Responsibilities

  • Provide world-class customer service and support to clients via phone, email, and other communication channels
  • Resolve customer complaints and issues in a professional and timely manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Stay up-to-date with product knowledge and industry trends to provide informed responses to customers
  • Analyze customer feedback and suggestions to identify areas for improvement
  • Develop and implement strategies to improve customer satisfaction and loyalty

Requirements

  • Previous experience in customer-facing role, preferably in the wind energy industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Bachelor's degree in Business, Communications, or related field

What We Offer

Vestas offers a competitive salary of $60,000 - $80,000 per year, depending on experience, as well as comprehensive benefits package, including health insurance, 401(k) matching, and paid time off. Our office is located in Trondheim, Norway, with some travel expected in this role.

How to Apply

If you are a motivated and customer-focused individual who is passionate about the wind energy industry, please submit your application, including your resume and cover letter, to Vestas by November 4th.



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