Customer Excellence Lead

7 hours ago


Oslo, Oslo County, Norway TN Norway Full time

We are looking for a Candidate Details who can drive customer service excellence at nShift. As the Quality Manager in Customer Service, you will lead efforts to improve the quality of output from our team.

About You

You should be an experienced manager or consultant with a proven track record of improving quality and implementing structured initiatives. You will collaborate with our Customer Service team to identify areas for improvement and develop plans to address them.

Key Tasks
  • Develop and implement a quality framework for Customer Service.
  • Communicate standards and expectations to the team.
  • Monitor quality trends and identify areas for improvement.
  • Provide training and coaching to the team as needed.


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