
Merchant Relationship Manager
2 days ago
About Instabee Group
Instabee Group is a leading European e-commerce enabler, founded in 2022 after combining Budbee and Instabox. We serve millions of consumers across Europe with convenient deliveries and are on track to become the leading European e-commerce enabler.
We're fast-paced, both in terms of parcel delivery and business growth. Our journey has taken us from Sweden to Scandinavia and parts of continental Europe, but we have no plans on stopping anytime soon. As we continue to expand, the complexity of our operations grows in parallel.
About the Role
We're looking for a strong relationship builder to support our merchants and drive their success. In this role, you'll handle day-to-day challenges, resolve tech issues, manage pick-up delays, provide partner portal guidance, and onboard new users. You'll be supporting medium and smaller merchants post-launch and ensuring they have the tools and insights needed to maximize growth and build strong partnerships.
Your responsibilities will include overseeing general communication and information sharing, keeping all merchants informed and empowered. You'll take a hands-on approach in operations, following up on issues like damaged or lost parcels, cancellations, return processes, customs handling, and inefficiencies at terminals.
About You
We believe great people can achieve anything That said, there are a few qualities we find particularly valuable for this role.
- You are a natural problem solver and outstanding communicator that thrive in a dynamic environment.
- You have 1-3 years of experience in customer support, sales, or similar roles where interacting with people is key.
- A proven understanding of business is essential. You are comfortable working with numbers, spreadsheets (Excel/Google Sheets), and reports. You have an analytical mindset, capable of interpreting data to generate insights and suggest improvements for both operations and commercial teams.
- You are fluent in Norwegian and English.
- It's an extra plus if you know the Norwegian e-commerce market.
What We Offer
Competitive salary
Modern office space in Oslo with a social and inclusive work culture
Pension plan and health insurance
Office catering five days a week and social events.
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