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Support Services Engineer

2 months ago

Oslo, Oslo County, Norway ONNEC Group Full time
About ONNEC Group

ONNEC Group is a leading independent technology partner and global integrator, with over 30 years' experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely relied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business. We work hard to create a challenging, supportive and satisfying working environment for all our employees.

ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

About the Role

The Support Services Engineer (SSE) for Data Centre and Workplace Technology Services is a highly visible role that requires commitment to providing a high-quality service to meet our customers' project demands. The role is required to deliver Installations, Moves, Adds, Disposal (IMACD) and Incident Resolution Services within Data Centres, Workplace Technology Areas, and Offices.

The duties range from small alterations such as patching and fault finding to performing large-scale equipment and device refreshes including new installs, decommissions, moves, and maintain functions.

Key Responsibilities

  • Installation of equipment racks within technology rooms.
  • Racking of Servers and other Network hardware equipment.
  • Installation of power distribution units within equipment racks.
  • Restack of equipment within existing technology rooms.
  • Movement of equipment within site locations including stores.
  • Perform Technology component swaps.
  • Decommission of equipment within technology rooms.
  • Un-racking of Servers and other Network hardware equipment.
  • Decommission of power distribution units within equipment racks.
  • Removal of redundant infrastructure (empty cabinets, powered off devices, redundant cabling etc.) from the technology rooms and workspaces.
  • Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
  • Power down and disconnect desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection.
  • Relocate desktop equipment including any peripherals.
  • Install desktop equipment including any peripherals.
  • Configure, Install and test analogue, digital and VOIP telephone handsets and provide headset support as required.
  • Connection of network patching to servers and other equipment within racks.
  • Labelling of hardware (network equipment and servers etc).
  • Carry out DBAN Disk Wipes by use of Software.
  • Interface with Corporate Real Estate on mechanical and electrical provisioning.
  • Escort and supervision of activities within technology rooms i.e. 3rd party and other bank group activities.
  • Technology room inspections.
  • BMS alarm investigation assistance.
  • Work order review and assignment.
  • Housekeeping duties.
  • Systems Data Quality checks.
  • Materials, Tools and Test Equipment Management.
  • Carry out surveys and update drawings and schedules.
  • Update records for all changes using Asset Management Software when required.
  • Third party supervision (escort and supervision).
  • First line support (e.g., reboots on instruction, ID of lights & connections etc.).
  • Site representation on incident bridges.
  • Perform Technology component swaps.
  • RMA administration for faulty swapped out equipment.
  • Power circuit support (proprietary sub distribution in racks etc.).
Requirements

Essential:

  • Experience working in IT environment.
  • Experience in an ICT Hardware Break Fix, Moves Adds and Changes environment (IT Hardware deployment) Workplace/Office and Data Centres Facilities.
  • Experience in structured cabling installation, fault finding and testing with fluke test equipment.
  • Good knowledge of structured cabling standards and cable types (FTP, UTP & Optical Fibre).
  • Good MS Office Suite experience (Outlook, Excel, Word etc.).
  • Self-starter, organized, detail-oriented and ability to work independently as well as part of a team.
  • Prioritization skills and multitasking ability.
  • Ability to work under pressure.
  • Good knowledge of Asset Management Systems.
  • Good knowledge of Ticketing Systems.
  • Good understanding of complex change management and service delivery processes.
  • Ability to assist with training new starters on all systems, processes and procedures.
  • Satisfactory completion of all Internal and Client Training Courses.
  • Satisfactory Skills Matrix score.

Preferred but not Essential:

  • Previous training / qualifications within Information Technology field.
  • Practical experience of Intelligent Infrastructure Management.
  • BICSI Technician Training.
  • COMPTIA A+.
  • Cisco Certified Network Associate (CCNA DCICN DCICT).