Customer Success Agent

4 days ago

Oslo, Oslo County, Norway Visma Proceedo AB Full time

Hvis du er en problemløser og glad i å hjelpe andre, kan det hende du er vår nye Customer Success Agent.

I Tripletex jobber vi hver dag knallhardt for å gi 140 000 norske bedrifter en mer effektiv regnskapshverdag. Vi har et opplæringsløp vi er skikkelig stolte av og et hjelpesenter som kan gi svar på veldig mye. Likevel dukker det opp problemstillinger for kundene som de trenger litt ekstra hjelp til å finne svar på. Det er her du kommer inn i bildet.

Livet som Customer Success Agent i Tripletex:

I Customer Success-avdelingen får du både lære og lære bort sammen med en stor gjeng sosiale, trivelige og hjelpsomme kollegaer. Det er høy takhøyde og tilsvarende tempo, og gode ideer vinner gjerne frem.

Etter en knallgod onboarding – vi har egne coacher som hjelper deg å komme i gang og bli en superbruker i Norges mest brukte økonomisystem – får du være med på å gjøre hverdagen til norske bedrifter enklere, og økonomistyringen bedre. Det gjør du ved å hjelpe kundene våre hvis de står fast i systemet.

Er du motivert, ambisiøs og dyktig, finnes det gode karrieremuligheter i Tripletex som helhet og en egen karrierestige i avdelingen.

Arbeidsoppgavene inkluderer blant annet å:
  • Besvare og løse kundehenvendelser på telefon, chat og e-post – alt fra enkle spørsmål til komplekse problemstillinger
  • Veilede kunder i Tripletex og hjelpe dem med å forstå og bruke programmet enda mer effektivt
  • Feilsøke, analysere problemer og foreslå løsninger, eller henvise videre til andrelinje ved behov
  • Dele kunnskap, hjelpe kollegaer og foreslå forbedringer i både systemet og supportprosessene
  • Gi kundene en positiv opplevelse ved å skape trygghet, løse saker effektivt og sørge for at kunden føler seg ivaretatt
  • Delta i opplæring og utvikling, og sørge for å være oppdatert på nye funksjoner, rutiner og beste praksis
Hvem er du?

Det finnes knapt bedre ambassadører enn frustrerte kunder som har fått knallgod hjelp til å løse utfordringene sine og som opplever å bli sett og ivaretatt. Derfor føler vi oss sikre på at du er av det empatiske slaget, flink til å kommunisere og løsningsorientert. Du drives av å snu frustrasjon til fornøydhet, og av å gjøre en potensiell énstjerners anmeldelse på Google Review om til en solid femmer. Har du analytiske evner, nysgjerrighet når det gjelder endringer i produktet og selskapet, og er lærevillig og klar for å begi deg ut i ukjent terreng og nøste opp i ting når kunden har problemstillinger ingen har vært borti før? Det liker vi

Vi jobber primært fra kontoret, så det er viktig at du trives i et kontormiljø.

Vi forventer at du:
  • Lærer nye digitale verktøy raskt og har god systemforståelse
  • Har gode språklige ferdigheter skriftlig og muntlig – på både norsk og engelsk
  • Er strukturert og ryddig
  • Evner å jobbe effektivt og nøyaktig til tross for til tider høyt tempo
Det er i tillegg et stort pluss om du:
  • Har høyere utdanning (vi tror at flere fagområder kan gi deg verdifulle ferdigheter til denne rollen) eller har relevant erfaring innen for eksempel kundeservice i B2B-segmentet
  • Har erfaring fra andre ERP-systemer
  • Har god økonomisk forståelse
Hva får du i Tripletex?

Hos oss blir du kollega med over 300 andre engasjerte, driftige og trivelige folk med ulike interesser, utdanning og erfaring, men som har det til felles at vi jobber sammen mot et felles mål om å gjøre Tripletex til verdens beste regnskapsprogram og arbeidsplass.

Her er det hyggelig å komme på kontoret, og du får mulighet til å være på mye sosialt, både i avdelingen og på selskapsnivå.

Du får:
  • En solid og sikker arbeidsplass med gode pensjons- og forsikringsvilkår
  • Et inkluderende arbeidsmiljø, med rause, hjelpsomme og trivelige kollegaer
    • En fantastisk kantine, med frokost, lunsj og snacks, lounge og egen barista
    • Mulighet til å være med en aktiv gjeng – for øyeblikket er det sauna/badstue, simulatorgolf, padel, crossfit og brettspillkvelder som står på agendaen

Interessert? Meld din interesse snarest, og senest innen 13. april. I stedet for et tradisjonelt søknadsbrev ønsker vi heller at du svarer på noen spørsmål som er relevante for rollen. Vi vurderer søknader fortløpende.

#J-18808-Ljbffr

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