Customer Service Manager

5 days ago


Oslo, Oslo County, Norway Tbwa ChiatDay Inc Full time
Job Description

We are looking for a highly skilled Customer Service Manager to lead our Norwegian support team and contribute to developing and inspiring a high-quality standard of service that we provide to our customers and partners throughout Norway.

  • Mentor and manage: You will lead a team of 20+ Support Associates. You will quickly get to know the company's goals and identify the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback and make sure your Support Associates meet their KPIs.
  • Operational management: You are an operational leader who sets the structure and direction. You develop clear guidelines so that the team can efficiently handle a high number of high-quality interactions with couriers, customers and restaurants. You ensure that the team has the training and information they need to deliver exceptional service, while also empowering them to be independent and confident in making good decisions on their own.
  • Leading by example and setting the standard: At Wolt, our Customer Support knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar of the service we provide and the way we do support. You set targets for yourself and your team and walk the extra mile to beat new records as a company.
  • Data driven decision making: You will look for patterns and insights and translate it to actions and improvements. Get your spreadsheet skills ready, we support our intuition with data
  • Strategising and collaborating: You will develop strategies to improve customer experience and satisfaction while creating engaged customers. Knowing the inner mechanics of our customer service systems and customer journeys, you will collaborate closely with our other teams to meet the needs of our customers and partners.
  • Relating and communicating: You will identify the customer needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
  • Building and improving: We're always growing and evolving, and you will contribute to making sure everything behind the scenes is working effortlessly through things such as recruitment, process improvement and measurement.


  • Oslo, Oslo County, Norway TN Norway Full time

    Social network you want to login/join with:nShift is the leading global provider of cloud delivery management solutions (SaaS). We enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark,...


  • Oslo, Oslo County, Norway TN Norway Full time

    About UsnShift is the leading global provider of cloud delivery management solutions (SaaS). We empower our clients to deliver seamless shipping experiences across 190 countries each year.We are headquartered in London and Oslo and have a diverse team of over 500 employees across offices worldwide. Our software is used by many of the world's leading...


  • Oslo, Oslo County, Norway Toplanguagejobs Full time

    Company OverviewAt Toplanguagejobs, we are committed to providing exceptional customer service to our clients. As a Customer Service Specialist, you will play a vital role in ensuring that our customers receive the best possible experience.Job DescriptionAs a Norwegian speaking Customer Service Agent within the Bank sector to Malaga, your primary...


  • Oslo, Oslo County, Norway Findus Sverige AB Full time

    About UsSince 2015, Findus has been part of Nomad Foods, Europe's undisputed leader in frozen food, listed on the NYSE. Our portfolio includes beloved brands such as Findus, Birds Eye, Iglo, and Green Cuisine. With over 8,000 employees across 22 countries, we are committed to serving the world with better food, making it easier for everyone to enjoy tasty,...


  • Oslo, Oslo County, Norway Elavon Full time

    At Elavon, we're committed to helping our customers achieve their financial goals. As a Junior Customer Account Manager, you will be responsible for providing proactive support and service to a portfolio of small to medium-sized clients via telephone or email.About the RoleThis is an exciting opportunity to join our team and make a real impact on our...


  • Oslo, Oslo County, Norway XPENG & Volkswagen Group Full time

    Role OverviewThis Aftersales Operation role is responsible for supporting daily operations, including budgeting, expenses, and payment handling, as well as AR follow-ups. You will also collaborate with customer service and partners to ensure timely and effective resolution of customer inquiries and service issues.Manage car rental requests, ensuring timely...


  • Oslo, Oslo County, Norway Ria Full time

    Ria Money Transfer is a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivering innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment, and check cashing services.This role will be responsible for providing the most...

  • Manager Services

    2 weeks ago


    Oslo, Oslo County, Norway SD Worx Norge Full time

    Are you a proactive and inspiring leader with a passion for empowering teams and driving customer success? Join CET Norway as Manager Services, a pivotal role in achieving our long-term vision, mission, and strategic goals.In this role, you'll lead a dynamic team focused on helping and empowering our customers with knowledge and capabilities. Together, you...


  • Oslo, Oslo County, Norway TN Norway Full time

    About YouWe believe you are an experienced manager or consultant accustomed to working with quality frameworks (QMS) and structured initiatives for improvement. You have a passion for 'making things better' and know how to articulate and measure it all along the way.You have a strong service gene and understand the value of improved quality in service...


  • Oslo, Oslo County, Norway Wolt Full time

    Wolt is on a mission to make cities a better place to live with the help of technology. We're an international and dynamic team with flat hierarchies in a start-up atmosphere.We're looking for a Customer Service Leadership Role to manage our Norwegian support team and work with other leads to develop and inspire high-quality standards of service that we...


  • Oslo, Oslo County, Norway IXT Full time

    Location: Lillestrøm or Gjøvik, Norway.Help customers succeed with secure, global IoT connectivityAt IXT, we connect the world's IoT devices with secure, reliable, and scalable connectivity solutions. Our Customer Success Manager will play a key role in ensuring our customers maximise the value of our solutions, from onboarding to long-term success.As a...


  • Oslo, Oslo County, Norway Wolt Full time

    We're looking for a skilled Service Delivery Manager to join our team at Wolt. In this role, you'll lead a team of Support Associates and be responsible for mentoring and managing them.Your primary goal will be to create an environment where the team can develop through encouragement and empowerment. You'll provide performance feedback and ensure your team...


  • Oslo, Oslo County, Norway Tetra Pak Full time

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.And we need people like you to make it happen.We empower you to reach your potential with opportunities to make an impact to be proud of...


  • Oslo, Oslo County, Norway Qatar Airways Full time

    Job RequirementsTo succeed in this role, you'll need to possess excellent communication skills, experience in ground handling operations, and a strong understanding of weight and balance, ramp handling, and dangerous goods regulations.Responsibilities Include:Facilitating Ramp Handling: Work closely with airport staff to expedite departures and ensure...


  • Oslo, Oslo County, Norway TN Norway Full time

    We are seeking an experienced Sales Manager to join our Global Services team in Norway. The successful candidate will lead a talented team of Services Sales Representatives and develop a high-performance team that meets sales targets while managing some key accounts and opportunities themselves.The ideal candidate will have a strong background in the Energy...


  • Oslo, Oslo County, Norway SD Worx Full time

    Are you a proactive and inspiring leader with a passion for empowering teams and driving customer success? Join CET Norway as Manager Services, a pivotal role in achieving our long-term vision, mission, and strategic goals.In this role, you'll lead a dynamic team focused on helping and empowering our customers with knowledge and capabilities. Together, you...


  • Oslo, Oslo County, Norway TN Norway Full time

    Career OpportunityWe are seeking an experienced manager or consultant to spearhead efforts in driving the highest standards of customer service excellence for nShift. You will work closely with a talented team of professionals, helping to identify areas for improvement and implementing strategies to enhance the quality of our customer interactions.You will...


  • Oslo, Oslo County, Norway TN Norway Full time

    We are seeking a talented and enthusiastic customer service representative to join our team at TN Norway. As a customer service representative, you will be responsible for communicating with customers through various channels to address their product or service issues.Your primary responsibility will be to ensure that customers receive exceptional service...


  • Oslo, Oslo County, Norway CatalystOne Full time

    Join our growing Customer Success team in OsloApply for this jobWe are looking for a Customer Success Manager to join us in our Oslo office. Our Customer Success Team spans the Scandinavian countries and works daily to secure excellent customer experience. You will be responsible for building long-term sustainable relationships with our customers, advocating...


  • Oslo, Oslo County, Norway TN Norway Full time

    Social network you want to login/join with:Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognized brands.An Introduction to PapirflyEmpowering brands to articulate their stories is at the heart of what we do.Papirfly is a European SaaS...