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Retail Enterprise Account Manager

2 months ago

Oslo, Oslo County, Norway Wolt Full time
Job Description

Wolt is a Finnish technology company that has revolutionized the food delivery platform. Our mobile app or website allows customers to order their favorite meals from our restaurant partners, either picking them up or having them delivered by our courier partners.

As an Enterprise Account Manager within Retail, you will be responsible for strategically developing a portfolio of key account partners, driving their growth and profitability. This role includes overall ownership of the accounts, ensuring a hands-on approach to daily management. You will implement new products, upsell, and handle tenders for existing partners throughout Norway.

You will work closely with various stakeholders, always prioritizing Wolt's best interests and enabling our Norwegian operations to flourish.

Key Responsibilities
  • Develop and execute strategies to enhance key account assortments, driving growth and profitability through effective category management and store expansions.
  • Pitch and execute innovative campaigns that drive account growth and enhance partner visibility. Identify and prioritize the needs of merchants, collaborating to co-create impactful solutions. Drive business development by selling Wolt Ads, campaign opportunities, and Wolt+ services to strengthen partnerships.
  • Ensure optimal in-store processes and quality standards while working closely with account partners to implement growth initiatives and facilitate ongoing improvements.
  • Leverage market knowledge and data analytics to inform strategies, make informed decisions, and enhance account performance through comprehensive analyses and presentations. Conduct quarterly Business Reviews with partners to assess performance and develop forward-looking strategies.
  • Build and maintain strong relationships with partners through proactive communication and exceptional service.
Requirements
  • Relevant Experience: Proven success in Key Account Management and/or Business Development, with a strong commercial mindset driving growth and profitability.
  • Strategic Mindset & Business Acumen: Expert in building and presenting data-driven business cases, with a focus on sustainable growth strategies.
  • Industry Knowledge: Deep understanding of the Norwegian retail landscape, with experience in e-commerce or FMCG sectors.
  • Stakeholder Management: Exceptional skills in managing relationships at all organizational levels, ensuring alignment and driving collaboration across internal and external partners.
  • Data-Driven Decision Making: Highly analytical, using data to make sound business decisions. Experienced in translating insights into actionable strategies with advanced tools like Looker or PowerBI.
  • Structured Communication & Storytelling: Ability to convey complex ideas clearly, from concept to polished presentations, using data visualization to support decision-making.
  • Negotiation & Partnership Development: Skilled in negotiating favorable terms while building strong, lasting partnerships that drive mutual growth and success.
  • Project Management: Ability to plan, lead and implement improvements and growth projects effectively with own partner.
  • Attitude: Entrepreneurial mindset with a proactive approach. Thrives in a flat organization, contributing hands-on and adapting quickly to shifting priorities while maintaining focus on key initiatives. Willingness to go the extra mile, challenging the status quo, and embracing Wolt's values of excellence and ambition.
  • Languages Proficiency: English & Norwegian Fluency