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Technical Account Manager
2 months ago
We are seeking a highly skilled Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will play a crucial role in fostering our customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more.
Key Responsibilities- Act as a single point of contact to Enterprise Support customers, providing expert guidance and support to ensure their success on the AWS platform.
- Make recommendations on how new AWS offerings fit in the company strategy and architecture, helping customers to maximize the value and benefits of AWS services.
- Complete analysis and present periodic reviews of operational performance to customers, providing detailed insights and recommendations for improvement.
- Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning, ensuring that customers are well-informed and prepared for any changes or issues.
- Champion and advocate for customer requirements within AWS, working closely with internal teams to ensure that customer needs are met and exceeded.
- Participate in customer requested meetings, both on-site and via phone, to provide expert guidance and support.
- Have access to and know how to use all key customer resolution tools across all service groups, facilitating rapid resolution of customer concerns.
- Work with some of the leading technologists around the world, collaborating on complex technical issues and providing expert guidance and support.
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector.
Diverse ExperiencesAWS values diverse experiences and encourages candidates from all backgrounds to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, providing a robust suite of products and services to power businesses. We pioneered cloud computing and continue to innovate, making us the trusted choice for customers from successful startups to Global 500 companies.
Inclusive Team CultureAt AWS, we foster a culture of inclusion that empowers us to be proud of our differences. Our employee-led affinity groups and ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career GrowthWe're committed to helping our employees develop into better-rounded professionals, providing endless knowledge-sharing, mentorship, and other career-advancing resources. Our goal is to become Earth's Best Employer, and we're continuously raising our performance bar to achieve this goal.
Work/Life BalanceWe value work-life harmony, striving for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
